TOUR CONDITIONS
TOUR CONDITIONS
PLEASE READ THE FOLLOWING CAREFULLY. DO NOT MAKE ANY PAYMENTS UNTIL YOU HAVE READ THE FOLLOWING RESPONSIBILITIES AND CONDITIONS. RECEIPT OF ANY PAYMENT INDICATES YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THE TERMS STATED BELOW.
RESPONSIBILITY & RELEASE
Net Travel Group Inc., the tour operator trading as Soul Nation Events, is hereinafter referred to as ‘SNE’ within this document. ‘SNE’ hereby gives notice that ‘SNE’ does not own or operate any motor coaches, aircraft, cruise lines, catering facilities, hotels or attractions and that all arrangements have been made with motor coach companies, hotels, and other independent suppliers to provide you with the services purchased in the tour upon the express condition that we shall not be liable for any injury, accident, loss, damage, delay, bankruptcy, or any irregularity which may occur either by reason of defect in any vehicle or through the acts of default of any person or company engaged in providing transportation or other services. ‘SNE’ does not accept any liability for the actions or omissions of these Independent suppliers over whom ‘SNE’ has no direct control. In the absence of negligence on ‘SNE’s part, therefore EACH PARTICIPANT HEREBY RELEASES ‘SNE’ for losses or damages arising from physical or emotional injury, property damages, or other economic damage caused by such factors beyond ‘SNE’’s control. Because of unforeseen circumstances, ‘SNE’ reserves the right to withdraw any tour or make any change, with or without notice, In the event of inclement weather, mechanical difficulties, or other events beyond the control of ‘SNE’ that cause delays, It SHALL NOT BE the responsibility of ‘SNE’ to pay for resulting costs and expenses to the group / individuals / small group, including additional lodging and meals. Furthermore, It SHALL NOT BE the responsibility of ‘SNE’ to reimburse the group / individuals / small group for tour inclusions missed resulting from such delay. Optional activities are offered as advertised unless weather or other conditions make it Impossible for individuals to participate. Payment for optional activities must be made in cash at the location. ‘SNE’ assumes no risk, liability, or responsibility for incidents or accidents which may occur to an individual while participating in any activity. Many activities are subject to a minimum participation as dictated by the operator and available transportation. Prices for all optional activities are subject to change with or without notice. In the event someone is organizing a group, the The Group Leader acts solely as a representative of the group and is NOT an employee, representative or agent of ‘SNE’. It is the responsibility of the Group Leader to assure that each group member receives the proper “Statement of Responsibilities, Release, Terms and Conditions” and other policies as represented by ‘SNE’. THIS TOUR IS GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF PENNSYLVANIA. In the unlikely event a dispute cannot be amicably resolved and a court action is necessary, it is agreed that all disputes and demands shall be heard in Bucks County, PA.
TOUR CONDITIONS
Prices quoted are retail rates and many tours / events include a pickup at chosen bus departure locations. ‘SNE’ reserves the right to adjust pick-up location, departure time and trip destination so as to add passengers to fill the empty seats on a bus. ‘SNE’ also reserves the right to cancel the tour for lack of sufficient participation. Change or delay in pickup time and/or pickup location is not grounds for cancellation. Whenever two or more groups are combined to fill a bus, there is a probability that pickup times will change. ‘SNE’ reserves the right to substitute a tour of equal dollar value or to refund the difference in the case of a lesser dollar value when combining groups due to insufficient numbers to fill a bus. If there is a group booking, and group has less than 54 passengers per motor coach and ‘SNE’ has received the final payment balance and rooming lists by the contracted time but ‘SNE’ cannot add passengers to fill unoccupied seats, then the group has the option to pay a surcharge for the empty seats or cancel the tour with a full refund. The group leader has 21 days prior to departure to exercise this option. ‘SNE’ takes photos of their guest throughout each trip/event. Guests agree that ‘SNE’ can use any photos taken of them for the purpose of marketing and promotion of ‘SNE’ tours, events and services.
CANCELLATION & REFUND POLICY
If a reservation is canceled 45 days prior to departure, only the initial deposit is non-refundable. If a reservation is canceled for any reason within 45 days of departure, all payments in are non-refundable. All monies are non-transferable. Name changes and replacements are not accepted. Reservations cannot be confirmed unless secured by the timely arrival of required deposits and final payments, and rooming lists in the case of group bookings due to ‘SNE’ no later than 30 days prior. Reservations not paid in full shall be placed on a “space available basis” and are subject to cancellation policy regardless of alternative tour options that may be offered. Trips canceled due to lack of payment are not entitled to any kind of refund.
RESERVATIONS, DEPOSITS AND PAYMENTS
Deposits and final balances with rooming list must be received by ‘SNE’ on or before the appropriate due dates. Reservations for time and space cannot be confirmed unless secured by the timely arrival of these required deposits, final payments and rooming lists. Arrangements shall be made for reservations paid in full, on time and upon the timely receipt of the final rooming lists to ‘SNE’. In the event payments are received without a written explanation of the number of people the money represents, ‘SNE’ will divide the total money received at that time by the per person deposit amount on your group confirmation to determine the space requested. At that time, the number of deposited passengers is subject to cancellation fees. In the unlikely event that ‘SNE’ cannot provide the contracted destination, ‘SNE’ will provide a full refund as its only liability. Collection and disbursement of all funds and all communications relative to the tour is effected through the group leader or individual lead contact person. Each tour participant gives the group leader or lead contact person who is acting on their behalf, the right to make decisions regarding last minute changes in the tour without the necessity to contact each participant prior to departure. Final payments and rooming lists are due to ‘SNE’ no later than 30 days prior to your group / individuals / small group departure date. Reservations whose required deposits, final payments and rooming lists are not received by appropriate due dates will be confirmed in the order of receipt of payments or at the discretion of ‘SNE’. Reservations requested over the phone, in person, or as indicated on the rooming list, which are not paid in full shall be placed on a “space available basis” and may be subject to cancellation with the loss of deposits. Space available reservations are subject to cancellation with a loss of deposits, if arrangements cannot be made when final payment and rooming lists arrive. In this instance, the final payment, less the forfeited deposits, will be refunded, unless the group selects an alternate tour operated by ‘SNE’, which may or may not include the features offered in the original tour advertised on the flyer. In this case, the money in the group’s account will then be applied to the alternate tour. If the Group Leader / individuals / small group selects an alternate tour, arrangements for the alternate tour are made with the complete understanding that ‘SNE’ is under no obligation to add new features to those already included in the alternate tour. It is solely the responsibility of the group leader or travel agency to submit all payments and rooming lists to ‘SNE’ so that they are received by ‘SNE’ on or before their due date. Final payments made within 30 days of trip departure must be in the form of cash, Western Union Quick Collect, money order, wire transfer or bank transfer. All Travel Agents are required to make payments with travel agency checks prior to 30 days of departure. There is a $35 charge for all returned checks.
NO REFUNDS FOR UNUSED SERVICES
Refunds or allowances will not be made for transportation services or other portions of the tour which are unused on or after the tour departure date. In the event of an Act of God or inclement weather, ‘SNE’ reserves to right to reschedule the tour for another time. Refunds made by ‘SNE’ are made on the specific condition that the acceptance of such refunds by the group leader or participant serves to release ‘SNE’ from all claims by the group leader or tour participant.
OPTIONAL ACTIVITIES, ENTERTAINMENT, AND ITINERARIES
It is intended that all optional activities will be offered as listed in the flyer advertising the tour unless weather or other conditions prevail at that time that make it hazardous or impossible for individuals to participate in the activity. ‘SNE’ does not act as an agent or operate any optional activity. The decision to participate in an optional activity is solely between the tour participant and the operator of the optional activity. ‘SNE’ assumes no risk, liability, or responsibility for incidents or accidents which may occur to an individual while participating in the activity. Some optional activities are subject to a minimum participation requirement. Payment for all optional activities must be made in cash only. ‘SNE’ reserves the right to withdraw or change any contracted entertainer. ‘SNE’ will provide no reimbursement due to “no show” entertainers or change in Itineraries. The destination hotels, transportation companies, in addition to all other providers of services, reserve the right to remove a person engaged in illegal or disorderly conduct from the tour without refund.
CONCERT SERIES
‘SNE’ cannot guarantee the appearance of any performer due to Acts of God, missed flights or other situations that may interfere with the Artists performance. If ‘SNE’ is given adequate notice by an artist that he/she is unable to make the appearance then ‘SNE’ shall attempt to provide a replacement of ‘SNE’s’ choosing, and if successful, the full concert admission price is charged and participants then are not entitled to any form of refund. If for any reason the advertised performer is unable to appear and ‘SNE’ is unable to provide a replacement, than each participant is entitled to a pro-rated refund of the $20 Concert Price. In the event that the concert features several artists and one or more artists are not able to perform and are not replaced, ‘SNE’s only responsibility is to provide a refund of the “no show artists prorated portion of the total “$20 Concert Price”.
INSURANCE
Passengers are strongly advised to protect themselves with insurance. Optional cancellation, accident, health, and baggage insurance are available to protect passengers against unforeseen circumstances. Upon request, ‘SNE’ will provide further information and rates. Insurance must be purchased no later than 30 days prior to trip departure.
CHILDREN’S RATE
Children’s rates are available on certain tours. This rate is based upon a child, less than 12 years old, sharing the room with either: a single adult paying the full single (1 per room) rate; two adults each paying the full double (2 per room) rate; or three adults each paying the full triple (3 per room) rate. Up to 4 people, including children, may occupy the room.
LEGAL AGE FOR CONSUMPTION OF ALCOHOLIC BEVERAGES
There is no minimum age requirement to participate in most of these tours, however all tours offering an “Open Bar” have been designed for adults 21 years of age and older. Each tour participant must be of the minimum drinking age allowed by the State in which the destination is located to participate in the functions or tour inclusions which contain alcoholic beverages, AND EACH TOUR PARTICIPANT MUST BE PREPARED TO SHOW 2 TYPES OF LEGAL IDENTIFICATION (ONE OF WHICH MUST INCLUDE A PHOTOGRAPH) TO GAIN ADMITTANCE INTO ANY FUNCTIONS OR EVENTS WHICH SERVE ALCOHOLIC BEVERAGES. Each liquor licensee is under legal obligation to comply with all applicable laws. To that end, each liquor licensee is required by law to not serve alcoholic beverages to individuals who do not meet the standard of service even though they may have paid for the alcoholic beverage inclusion as part of their tour.
ROOM ASSIGNMENTS
Room assignments are made by the hotel personnel. Per person prices are stipulated by the number of people in the room, not the number of beds. Double occupancy (2 people per room) does not mean that the room has two double beds. Triple and Quad rooms WILL NOT have more than two beds per room. Rollaway beds are limited and will be provided on a first-come first served basis. Accommodation requests for single occupancy are taken on as available basis.